Welcome to The Restaurant Everything App.
1.View & Order the food menu from your device.
3.Make Payments directly.
4.Rate Us in 20 seconds
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Welcome to e-magine.co.za
How does it work?
Every Table have an unique QR Code fixed to it, and will open the app as above that will give the user 4 options:
1.) to view and order from the menu 2.) motion and call the waiter 3.) pay and 4.) rate the restaurant
Customers are able to view and order items directly from the menu
The MENU button ensures the Customer are able to view the offerings and are able to order directly with no interference or wasting time. This method causes zero incorrect orders and saving time.
the kitchen receive the orders real-time - with no confusion Table number and direct order - the waiter can spend their time more productively to attend to tables vs running to and fro from kitchen and bar and table with notes vs run only with things in their hands like food and drinks.
Customers can click this item to immediately call assistance
The Call waiter Button is the last resort and a shoutout from the customer to receive attention from the missing waiter. Everytime the button is used it gets logged time and date and table number and waiter to effectively track and record. The customer felt heard and the management can identify and measure ther "Service" problem
Customer can pay directly from the App
There are many ways to get paid. Direct, Yoco, EFT - the preferred and best method is decided by management and will be programmed into the App.
Leave a Star Rating directly to management
Customers needs a place to vent and are able to can use the Rate Us button to complain or compliment the restaurant management vs posting a nasty message on Social Media that hangs around for 30 years.
The top 6 complaints in a restaurant has been identified through research and this quick survey focuses on these 6 areas ensuring your restaurant ticks all the boxes.
By implementing this app management are gathering crucial information on a minute, hourly daily basis on tables, service time of order and star rating experiencesand are automatically analysed and most importantly visualised in real time meaning management knows what the "temperature" is in his business ensuring world class business.
Like in Sports You need a live Scoreboard for everyone to see. This app comes alive when everyone can see a live scoreboard (see picture below)
If you dont measure it - you cannot manage it.
Live Scoreboard
Here's the list of the Top 6 Complaints in a Restaurant.
Consumer Reports recently surveyed 1,003 people about their gripes with dining out, and weirdly, "distinct lack of Kenny Loggins on the playlist" was not one of them. Nope, it turns out most of you are concerned about things like dirty silverware and being called "honey" at restaurants. Here's the full breakdown of the most common diner complaints:
Here are the top 5 complaints in restaurant experiences, along with details about the studies and researchers involved:
Dirty Tables and Utensils: This was highlighted as the top complaint in a study conducted by Oxbridge Academy in 2020. The study focused on common complaints in the tourism and hospitality industry1.
Restroom cleanliness: how important are they to restaurant consumers?" by Nelson Barber and Joseph M. Scarcelli. This paper discusses the impact of restroom cleanliness on customer perceptions of overall restaurant cleanliness and food safety
Poor Food Quality: A study by Menubly in 2022 identified poor food quality as a major complaint, affecting customer satisfaction and return rates.
Slow Service: The same study by Menubly also noted slow service as a significant issue, often leading to customer dissatisfaction.
Incorrect Orders: This was another common complaint mentioned in the Menubly study, often due to miscommunication or human error.
Rude or Inattentive Staff: The Oxbridge Academy study also listed this as a frequent complaint, emphasizing the importance of staff behavior and attentiveness.
If you don't Measure it
You cannot Manage it
People only respect what you inspect
You will get what you measure
The Everything Restaurant app will enable you to start measuring with no effort from your side these 6 points in your restaurant and you are guaranteed to have Cleaner Tables, Better Food Quality, Effective service, Correct Orders and awesome staff which in turn will give you returning customers good reviews and a business that will flourish..
This app can directly and immediately assist to eliminate No3 with classic technology and No4 by letting the customer order themselves and give you feedback from your customers directly to you and your staff and not through social media.
Ask me how -
Sources :
https://www.menubly.com/blog/common-restaurant-complaints/
Kristin Hunt is a food/drink staff writer for Thrillist, and thinks the last two concerns are why we can't have nice things. Follow her at @kristin_hunt.
Interactive Reports & Dashboards
Live Production
Real Time Hand Scanning and Assesments
If you cannot Measure it - You cannot manage it
People only Respect what you Inspect
Ons weet - want ons Meet
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